VICE PRESIDENT, CUSTOMER ENGAGEMENT
As Vice President of Customer Engagement, Jim works to integrate Inteliquet’s software solutions into client workflows, increase utilization, and develop on-boarding processes for new clients. His department provides customer training, support, connects clients with clinical trial sponsors, and works with Inteliquet’s Life Sciences division to support Contract Research Organization (CRO) projects.
Before Inteliquet, Jim was Director of Information Systems at New England Cancer Specialists overseeing clinical operations for the 22-provider hematology/oncology practice. He oversaw development of their multi-system IT network; supervised all system integration, EMR development and training, data analysis, and reporting; and managed development and construction of two new medical office buildings. He assisted in the COME HOME project, a Medicare-funded project aimed at demonstrating improved outcomes at lower costs, and he was Data Custodian for the CMS-funded Oncology Care Model project.
Early on, Jim was involved in cardiology, as the Operations Director for Cardiovascular Consultants of Maine, a 24-physician cardiology group. He managed information systems, performed data analysis, developed an electronic patient record system, and implemented a clinical research division and a nuclear medicine department. Prior to this he was Non-invasive Cardiology Director at Maine Medical Center, where he managed a staff of 28 at the 600-bed teaching hospital. He was responsible for staffing and operations of the Echocardiography and EKG labs, maintaining the division’s operating and capital budgets, writing policy and procedures for each department, and training echocardiographic technologists.
Jim began his career as an Echocardiographic Technologist, performing all types of procedures (e.g., transthoracic, adult, pediatric, and transesophageal). He holds a degree in Cardiovascular Technology from Barna College.
“I lost my sister to cancer, and one of my best friends has been living with brain cancer for the past decade. It’s hard to watch people suffering, especially when you feel helpless to do anything about it. It pushed me into healthcare, where I started out in cardiology and then moved to oncology. It is my way of helping out and doing what I can.“
HOW NEW THERAPIES REACH PATIENTS FASTER